Frequently Asked Questions

Everything you need to know about your new favorite beauty essentials.

Are INTO YOU Cosmetics products cruelty-free?

Yes, we are committed to ethical beauty. None of our products or ingredients are tested on animals, and we do not work with manufacturers who perform animal testing.

How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.

What is your return policy for opened products?

Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. If you receive a damaged item, please contact our support team immediately.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

Are your lip products suitable for sensitive skin?

Our formulas are designed to be gentle and hydrating; however, we always recommend reviewing the full ingredient list on the product page and performing a patch test if you have specific sensitivities.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.